Return & Refund Policy

We want you to be thrilled with your purchase at Optical Factor. However, if you want to return the glasses, we are here to help.

  • If you don't like the glasses or made a mistake ordering, you can apply for 50% return to credit/debit card or Paypal account.
  • If you receive broken glasses, malfunctioning glasses or glasses broken during shipping process, contact us at for RA number within 30 days of you receiving the product. We will help you as soon as possible.
  • We normally process refund within 2-3 days. You will receive the refund at your original account after 5-7 business days after we approve the refund.