Return & Refund Policy
We want you to be thrilled with your purchase at Optical Factor. However, if you want to return the glasses, we are here to help.
- If you don't like the glasses or made a mistake ordering, you can apply for 50% return to credit/debit card or Paypal account.
- If you receive broken glasses, malfunctioning glasses or glasses broken during shipping process, contact us at firstname.lastname@example.org for RA number within 30 days of you receiving the product. We will help you as soon as possible.
- We normally process refund within 2-3 days. You will receive the refund at your original account after 5-7 business days after we approve the refund.